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CRM and Social Networking

Business managers need to take notice of the social web. With social software applications - social networking and community solutions combined with CRM, managers and employees can improve customer support and value while improving productivity.

Snagged this article and images from Selvas Cano, "Online Communities / Social Networking and CRM

Social Media Tools community software applications web design website development Open Source CMS Business Development Ideas sharing connectedness enterprise mashups employees open api's communities customers interactions feedback crm support knowledge engage

Open Source Leadership as an Organizational Management Style

Open source, like the blogosphere, is a grassroots (bottom up) movement. Try not to let the grassroots lull you into believing that it is about one or two people with an idea or cause. Today's grassroots ideas on the net become viral in days, scaling in volunteers (Seth, will you help us) to what would make any organization or marketeer cry for mercy or celebrate in the streets. But, that's not happening in most business organizations. Too bad.

idea management Social Media Tools drupal website application development web design website development Open Source CMS sharing open source employees management xml connecting leadership OSCON grassroots human networks social communication recruiting talent bottom up interactions productivity user generated content
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