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online communities

What Makes an Online Community Tick?

What makes an online community work? We know software is only part of the solution. But, with any social software application, you need to understand: Collaboration - Participation - Information Flows, how people get work done, and relationships. The application must balance form and function - user experience - to be effective. Those items are critically important to implementing a successful community. We initially learned about them from working in open source software (OSS) communities as we implement social applications for customers.

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