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CRM and Social Networking

Business managers need to take notice of the social web. With social software applications - social networking and community solutions combined with CRM, managers and employees can improve customer support and value while improving productivity.

Snagged this article and images from Selvas Cano, "Online Communities / Social Networking and CRM

Social Media Tools community software applications web design website development Open Source CMS Business Development Ideas sharing connectedness enterprise mashups employees open api's communities customers interactions feedback crm support knowledge engage
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