Life is customer service Jeff Jarvis, Buzz Machine has a post on Craig Newmark (Craigslist) that gets to the heart of why customer service sucks in most organizations.
Social Software and Politics by Jon Lebkowsky's is a recent post to the Extreme Democracy blog where he details some of the emerging dynamics of social software and democracy. I found a couple of his in action - one is the NYC public advocate and another is a post from businessweek . Jon's ideas on social software extend to every organization, including businesses.
There are a lot of new developments going on in the tagging and microformat world. It's getting a little confusing trying to figure out what new directions things will take.
Stowe Boyd, Corante, talks about "Open Tags: Made For A Distributed World". Stowe uses technorati's closed microformat "rel=tag" as an example and also talks about the limitations of using moveable type. Specifically, about having to collapse categories and tags and sacrificing the ability of finding posts on his site once they are formatted for technorati.
Open tags vs. closed tags.
First, let me make it clear that what he is talking about are limitations with moveable type's software. We don't have that problem since Ideascape's tagging functions can be pointed at many third party services for indexing purposes as well as serving as a way for users to find content within Ideascape.
Second, I know Stowe's pain over technorati, since we had to work through the technorati problem last year. Our conclusion was and still is that there are and will be many open third-party services to ping with new posts. We started out using one of the ideas Stowe suggested, having a separate line of technorati tags and another one for internal tags and all the other blog tracking engines. We support open formats and leave it to the user, one click, to decide which services to ping and which services to find and discover those AHA conversations.
Finally, as a small biz, lol, we get little respect. Trying to make headway into larger orgs, our story about Ideascape often gets very little attention since what we propose is too way out for most orgs to grasp in a short time. So, to have well-known bloggers such as Stowe and Dave Weinberger hashing out the issues that are just now starting to bubble up for them means we are on the right track.
The bottom line is that we are out front on the whole tagging craze and continue to experiment with filtering techniques. Here are examples of what we support today:
http://www.advancinginsights.com/mybiz/tags/socialsoftware/feed using a rss feed
http://www.advancinginsights.com/mybiz/tags/socialsoftware using address bar
or simply click on the tag in the tagcloud or the tag below the post to find internal posts
What's not shown on our site are the join and intersect tags function and the technorati tag line as well as how users can add new tags to an older post without reposting. If you clicked on the 'blog tracking engines' link above and read Rick's post about the other third party services, the technorati closed tag format is becoming moot and of little consequence. Besides, we have an internal bookingmarking/tagging system similar to delicious for users to tag and retag, both internal and external objects as well as several hooks into delicious to get filtered content on specific tags.
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