feedback

Blog Entry - Thu, 2007-09-27 16:47 by jim wilde

CRM and Social Networking

Business managers need to take notice of the social web. With social software applications - social networking and community solutions combined with CRM, managers and employees can improve customer support and value while improving productivity.

Blog Entry - Thu, 2007-01-11 08:33 by jim wilde

We started out using social network software as an idea management platform. The basic idea was modest, it was to capture ideas inside and outside of an organization. What we quickly found out is that there is a plethora of ideas - everywhere.

Blog Entry - Thu, 2006-06-01 14:55 by jim wilde

The Consumer Centric Organization

Grant McCracken has an interesting post, "Ethnography: and comes back again".

Blog Entry - Mon, 2006-05-22 10:43 by jim wilde

Realistic Customer Feedback

Social network software (Ideascape) pushes customer feedbabck further than was possible with traditional focus groups and surveys.

Blog Entry - Mon, 2006-05-08 09:21 by jim wilde

Organization Culture and talent

"Top Management Lies" by Kathy Sierra, headrush.

Blog Entry - Wed, 2006-04-19 16:58 by jim wilde

Selling Products and Services Using Social Networks

The article is about the kid that started facebook, a social network for highschool and college kids.

Blog Entry - Mon, 2006-04-03 10:58 by jim wilde

NY Times - Web 2.0ish

The NY Times gets a little web 2.0-ish. A New Design

Blog Entry - Wed, 2005-05-11 10:43 by jim wilde

Blogging with Smarts and Guts

The ever generous and insightful Steve Rubel from Micro Persuasion offers the most down to earth advice for any business about who should be blogging for the company.

Blog Entry - Mon, 2005-05-09 10:46 by jim wilde

Social Software, Whatever?

Danah Boyd writes, " I’ve been meaning to write a paper on The Significance of ‘Social Software for some time, but… In the meantime, i’ve written an abstract for public criticism."

"In this paper, I will explore the contributions

Blog Entry - Thu, 2005-03-03 13:00 by jim wilde

Will some companies never learn?

An interesting post " Brandshift " on, Corante, by John Winsor. It is about Audible.com and customer service. This is a situation where the left hand does not know what the right is doing.