Web 2.0

Blog Entry - Tue, 2008-08-12 11:18 by jim wilde

Web 2.0 and Social Networking Behind The Firewall

"The whole Web 2.0 explosion has moved from the consumer and college student world to professionals in the business world," says Amy Shuen, author of Web 2.0: A Strategy Guide. (O'Reilly Media, 2008).

Blog Entry - Wed, 2008-05-28 08:14 by jim wilde

Web 2.0, Communites, and Business Processes

The original ideas behind web 2.0 communities were about openness and abundance. The ability for members to freely exchange information. Most CMO's and business managers rely on web analytics - they look at quantitative data - to make decisions. CMO's should be changing their thinking about value. Rarely do they have a feel for the qualitative information.

Blog Entry - Sat, 2008-05-24 11:12 by jim wilde

A central web 2.0 principle

Students at LIAFA University in Paris partnered with a team at Orange Labs to analyze Flickr (a web 2.0 application) using data from 2006. They produced this paper.

Blog Entry - Sun, 2008-04-20 09:19 by jim wilde

Sorting out social software, community platforms, content management.

Collaborative Tools - Web 2.0 - Social Networking Software - Community Platforms - Social Commerce - Content Management.

Social applications fill in the gaps that traditional business strategies, rigid IT software, and static web sites fail to address.

Blog Entry - Mon, 2008-04-07 10:39 by jim wilde

Social shopping sites ringing up sales

Amazon figured out social shopping and e-comm - social e-commerce - a long time ago. They made it easy for consumers (aka prosumers) to make recommendations, write reviews and then share the information with other users. Although, I am not surprised that these ideas failed to catch on with most businesses. Interestingly, most businesses today are missing out on web 2.0 too.

Blog Entry - Wed, 2008-04-02 11:05 by jim wilde

Collaborative innovation

Here's a nice film promoting Charles Leadbetter's new book "We Think". The book is about collaborative innovation on the net.

From Mr. Leadbetter's site, "Welcome to We-think: mass innovation, not mass production

Blog Entry - Mon, 2008-03-17 08:05 by jim wilde

Improving customer services with social networking software.

Customer facing employees using social networking software are improving customer services. Employees are able to collaborate and share what they know with other employees and learn what they don't know about customers.

Blog Entry - Fri, 2008-03-14 06:17 by jim wilde

Important technologies for 2008 - Collaboration Tools - Social Networks

CIO Insight, "Collaboration tools—which allow employees to brainstorm, plan, analyze, share work and make decisions together—are among the most important technologies of 2008.

Blog Entry - Sun, 2008-03-09 09:07 by jim wilde

Keeping up with rapidly changing times.

The open-source software movement developed because people had an "itch to scratch". One that "off-the-shelf" software did not support or was too costly to use. In the open source community people want to contribute, learn and share their knowledge and experience. They want to participate in a rich learning environment.

Blog Entry - Wed, 2008-02-20 18:35 by jim wilde

How Social Media and Web 2.0 Work In Business

The following three posts have a wealth of information, ideas and tips for business managers and CIO's about social media, web 2.0, social networking, and online communities. The fact is, this stuff, social software has to be used to be fully appreciated. It takes time to grasp its power and usefulness.

Misc. 2

Most Emailed

One

Scenario 1. An internal customer has come to you with a problem. Her team is consistently missing deadlines because of poor communication. E-mails frequently go unread for days, members do not respond to questions in a timely fashion and too many meetings are required to get everybody back on track. Read more about Web 2.0 and Social networking behind the firewall...

Two

Scenario 2. You are losing business. Customers are defecting to competitors. Your web site is like a museum - look but do not touch and customer experience is non-existent. Your information is outdated, hard to find and reflects poorly on your brand. There is a significant cognitive difference between browsing, shopping, comparing, choosing and buying.
Redesign your site - join the social web.

Three

Scenario 3. You have problems - gaps - that your business strategy and IT applications fail to address. Your employees, customers, and stakeholders want to get work done. You need to innovate and help people find solutions.
There is no easy way to capture, share, and track important yet informal information. The kind of information that is not organized or reused - it should be - but tends to get lost. The kind that helps you make better decisions, improve work flows, and customer support. Read more....