work flow

Blog Entry - Sun, 2008-04-20 09:19 by jim wilde

Sorting out social software, community platforms, content management.

Collaborative Tools - Web 2.0 - Social Networking Software - Community Platforms - Social Commerce - Content Management.

Social applications fill in the gaps that traditional business strategies, rigid IT software, and static web sites fail to address.

Blog Entry - Mon, 2008-03-17 08:05 by jim wilde

Improving customer services with social networking software.

Customer facing employees using social networking software are improving customer services. Employees are able to collaborate and share what they know with other employees and learn what they don't know about customers.

The back story

web 2.0 development for business, schools, non-profits, governments We use some of the leading open-source web 2.0 software and content management systems, which are trusted by 10,000's of site owners, to develop interactive website applications.

Learn the web 2.0 mindset to:

Create immersive user experiences.
Be social. Share. Drive traffic.
Have users communicate and interact on browser-based sites.
Embrace proven technologies.
Make content king.

We have hands-on experience working in business development and with social software and web 2.0 technologies. We figured out what works, how it works, and where it works, so we can save you time and money. Call 973.433.4007 or contact us now to get started.

One

Scenario 1. An internal customer has come to you with a problem. Her team is consistently missing deadlines because of poor communication. E-mails frequently go unread for days, members do not respond to questions in a timely fashion and too many meetings are required to get everybody back on track. Read more about Web 2.0 and Social networking behind the firewall...

Two

Scenario 2. You are losing business. Customers are defecting to competitors. Your web site is like a museum - look but do not touch and customer experience is non-existent. Your information is outdated, hard to find and reflects poorly on your brand. There is a significant cognitive difference between browsing, shopping, comparing, choosing and buying.
Redesign your site - join the social web.

Three

Scenario 3. You have problems - gaps - that your business strategy and IT applications fail to address. Your employees, customers, and stakeholders want to get work done. You need to innovate and help people find solutions.
There is no easy way to capture, share, and track important yet informal information. The kind of information that is not organized or reused - it should be - but tends to get lost. The kind that helps you make better decisions, improve work flows, and customer support. Read more....