Enterprise Social Networking Software

Blog Entry - Tue, 2008-08-12 11:18 by jim wilde

Web 2.0 and Social Networking Behind The Firewall

"The whole Web 2.0 explosion has moved from the consumer and college student world to professionals in the business world," says Amy Shuen, author of Web 2.0: A Strategy Guide. (O'Reilly Media, 2008).

Blog Entry - Mon, 2008-03-17 08:05 by jim wilde

Improving customer services with social networking software.

Customer facing employees using social networking software are improving customer services. Employees are able to collaborate and share what they know with other employees and learn what they don't know about customers.

Blog Entry - Sun, 2008-03-09 09:07 by jim wilde

Keeping up with rapidly changing times.

The open-source software movement developed because people had an "itch to scratch". One that "off-the-shelf" software did not support or was too costly to use. In the open source community people want to contribute, learn and share their knowledge and experience. They want to participate in a rich learning environment.

Blog Entry - Wed, 2008-02-20 18:35 by jim wilde

How Social Media and Web 2.0 Work In Business

The following three posts have a wealth of information, ideas and tips for business managers and CIO's about social media, web 2.0, social networking, and online communities. The fact is, this stuff, social software has to be used to be fully appreciated. It takes time to grasp its power and usefulness.

Blog Entry - Tue, 2008-02-12 10:59 by jim wilde

Mobile Social Networking and Communities Growing

Wow - Check out this article, "Mobile Social Networking Revenues Could Reach Us$52 Billion by 2012", from Cellular News.

Blog Entry - Mon, 2008-02-11 16:26 by jim wilde

Social Applications Will Thrive In A Recession

I pulled this post from Conversation starter, "Why Social Applications Will Thrive In A Recession". It was posted by Josh Bernoff .

Blog Entry - Mon, 2008-01-28 16:35 by jim wilde

Is Your Corporate IT Age Showing?

From CW, "Are You Obsolete? How to stay relevant in the world of Web 2.0, Wii and other wonders. According to a growing chorus of IT leaders, consultants and bloggers, IT needs to shift into a new role.

Blog Entry - Fri, 2008-01-25 10:57 by jim wilde

What is "social networking technology"?

Danah Boyd, apophenia, has taken up the discussion on defining social networking technology. Be sure to check out the comments.

Blog Entry - Fri, 2007-12-07 11:38 by jim wilde

Harnessing Innovation Using "The Global Brain".

Here's one more how-to book on using the wisdom of crowds or "the global brain" to harness creativity and innovation. I haven't read it but the amount of academic research has florished the last two yeas so this new book probably has some new ideas for business development managers.

Blog Entry - Wed, 2007-11-21 07:32 by jim wilde

Social Networking for Business

"There are clear signs that momentum is building for an enterprise implementation of social networks as tools to improve internal communication and to deepen customer relationships.

Misc. 2

Most Emailed

One

Scenario 1. An internal customer has come to you with a problem. Her team is consistently missing deadlines because of poor communication. E-mails frequently go unread for days, members do not respond to questions in a timely fashion and too many meetings are required to get everybody back on track. Read more about Web 2.0 and Social networking behind the firewall...

Two

Scenario 2. You are losing business. Customers are defecting to competitors. Your web site is like a museum - look but do not touch and customer experience is non-existent. Your information is outdated, hard to find and reflects poorly on your brand. There is a significant cognitive difference between browsing, shopping, comparing, choosing and buying.
Redesign your site - join the social web.

Three

Scenario 3. You have problems - gaps - that your business strategy and IT applications fail to address. Your employees, customers, and stakeholders want to get work done. You need to innovate and help people find solutions.
There is no easy way to capture, share, and track important yet informal information. The kind of information that is not organized or reused - it should be - but tends to get lost. The kind that helps you make better decisions, improve work flows, and customer support. Read more....