Web 2.0 & Content Management for Small to Medium Size Organizations.

collaborative software

Improving customer services with social networking software.

Customer facing employees using social networking software are improving customer services. Employees are able to collaborate and share what they know with other employees and learn what they don't know about customers.read more

Connect + Develop, podcast

Business development ideas - connect + develop equals VALUE for any size organization, business, or institution. Are You Reaping the Benefits of Web 2.0 - social networks - community software - participation - connecting? Web 2.0 (also referred to as Enterprise 2.0) is reshaping the way businesses of all sizes must operate in order to succeed in a rapidly changing marketplace.read more

Why Do Good Managers Set Bad Strategies?

Here's an interesting article from Wharton with Michale Porter, the strategy guru. (reg req)read more

Social networking software gives business the blues.

Social Networking Software - Community Drivien Sites - Collaborative Tools

Creating communities, connecting people, sharing knowledge, capturing ideas, and spurring mashups scares the hell out of most organizations, businesses, and associations.read more

Wisdom of crowds vs. Wisdom of the few

The Washington Post has an interesting article about the wisdom of crowds vs. the wisdom of the few. The sites mentioned in the article are using social software to create communities on the net that harness deep smarts. read more

Web 2.0 Reshaping Business

Robin Good has an excellent video interview with Alan Moore about web2.0, social network software systems, communities, media, branding and much more. read more

Creative Collaboration - "We-think"

There's a new online book from Charles Leadbeater about creative collaboration.  I snagged a couple of paragraphs from his site/blog because it jibes with what we've been yaking about, less eloquently, here, here, and here for the last read more

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