collaborative software

Blog Entry - Mon, 2008-03-17 08:05 by jim wilde

Improving customer services with social networking software.

Customer facing employees using social networking software are improving customer services. Employees are able to collaborate and share what they know with other employees and learn what they don't know about customers.

Blog Entry - Sun, 2007-09-02 12:01 by jim wilde

Mashability to Mashups

The NY Times has an interesting article about mashups - Do the Mash (Even if You Donâ€™t Know All the Steps)

Blog Entry - Thu, 2007-06-28 14:02 by jim wilde

Radical Innovation Requirements

The following article is from MIT Sloan

Blog Entry - Thu, 2007-06-28 07:17 by jim wilde

Connect + Develop, podcast

Business development ideas - connect + develop equals VALUE for any size organization, business, or institution. Are You Reaping the Benefits of Web 2.0 - social networks - community software - participation - connecting? Web 2.0 (also referred to as Enterprise 2.0) is reshaping the way businesses of all sizes must operate in order to succeed in a rapidly changing marketplace.

Blog Entry - Tue, 2007-06-26 10:37 by jim wilde

Using social software to collaborate and connect

"The good and bad Of Web 2.0 tools", By J.

Blog Entry - Thu, 2006-11-02 08:52 by jim wilde

Why Do Good Managers Set Bad Strategies?

Here's an interesting article from Wharton with Michale Porter, the strategy guru. (reg req)

Blog Entry - Mon, 2006-10-23 16:20 by jim wilde

Social networking software gives business the blues.

Social Networking Software - Community Drivien Sites - Collaborative Tools

Creating communities, connecting people, sharing knowledge, capturing ideas, and spurring mashups scares the hell out of most organizations, businesses, and associations.

Blog Entry - Thu, 2006-10-19 12:17 by jim wilde

Wisdom of crowds vs. Wisdom of the few

The Washington Post has an interesting article about the wisdom of crowds vs. the wisdom of the few. The sites mentioned in the article are using social software to create communities on the net that harness deep smarts.

Blog Entry - Fri, 2006-10-13 12:11 by jim wilde

Web 2.0 Reshaping Business

Robin Good has an excellent video interview with Alan Moore about web2.0, social network software systems, communities, media, branding and much more.

Blog Entry - Tue, 2006-10-10 11:17 by jim wilde

Creative Collaboration - "We-think"

There's a new online book from Charles Leadbeater about creative collaboration. I snagged a couple of paragraphs from his site/blog because it jibes with what we've been yaking about, less eloquently, here, here, and here for the last

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Scenario 1. An internal customer has come to you with a problem. Her team is consistently missing deadlines because of poor communication. E-mails frequently go unread for days, members do not respond to questions in a timely fashion and too many meetings are required to get everybody back on track. Read more about Web 2.0 and Social networking behind the firewall...

Two

Scenario 2. You are losing business. Customers are defecting to competitors. Your web site is like a museum - look but do not touch and customer experience is non-existent. Your information is outdated, hard to find and reflects poorly on your brand. There is a significant cognitive difference between browsing, shopping, comparing, choosing and buying.
Redesign your site - join the social web.

Three

Scenario 3. You have problems - gaps - that your business strategy and IT applications fail to address. Your employees, customers, and stakeholders want to get work done. You need to innovate and help people find solutions.
There is no easy way to capture, share, and track important yet informal information. The kind of information that is not organized or reused - it should be - but tends to get lost. The kind that helps you make better decisions, improve work flows, and customer support. Read more....

collaborative software

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