Business Social Network Software

Web 2.0 and customer support

Have you ever landed on a web site that was like a museum - look but don't touch? You know, the static ones with old information. Or one where you couldn't find the information you wanted? The kind where the customers needs were an after thought. I dread those. You see them all over the web. From small business sites to medium ones and even large company sites. They all suck. read more

Important technologies for 2008 - Collaboration Tools - Social Networks

CIO Insight, "Collaboration tools—which allow employees to brainstorm, plan, analyze, share work and make decisions together—are among the most important technologies of 2008. read more

How Social Media and Web 2.0 Work In Business

The following three posts have a wealth of information, ideas and tips for business managers and CIO's about social media, web 2.0, social networking, and online communities. The fact is, this stuff, social software has to be used to be fully appreciated. It takes time to grasp its power and usefulness.read more

Enterprise COBOL Applications Meet Web 2.0 - Social Software

JP Rangaswami, on his blog, confused of calcutta, has an insightful discussion, "Musing about enterprise information and flow. ...doesn’t everyone in the blogosphere know about ping servers, search engines, aggregators, ad servers, data miners, ad servers and text scrapers?read more

Expertly filtering the wisdom of crowds

filtering ideasCorporations trying to capture the "wisdom of crowds" (employees, customers, partners) are using social networking software - web 2.0 technologies.read more

Business Technology Trends to Watch

Many of these business trends and processes can be implemented using web 2.0 technologies and social software applications.read more

Learning Social Information Management

I've been using del.icio.us (social bookmarking site) for the last three years to bookmark and share what I find interesting on the net. Also, I use it as my primary search tool. Google/Yahool are great for the generic stuff but for the meaningful stuff I use del.icio.us. Why?read more

What do we call personal information management when it moves into shared online spaces?

The net is getting smarter... Things change fast these days... Knowledge, deep smarts, information, data are everywhere... So, people who have the ability, all of us, to imagine and connect dots will thrive. read more

Harnessing Innovation Using "The Global Brain".

Here's one more how-to book on using the wisdom of crowds or "the global brain" to harness creativity and innovation. I haven't read it but the amount of academic research has florished the last two yeas so this new book probably has some new ideas for business development managers. read more

Younger Generations Use Technology Differently

"Not only do younger generations perceive technology differently from their elders, but they use it differently, too.
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