Customers

Blog Entry - Wed, 2008-04-02 11:05 by jim wilde

Collaborative innovation

Here's a nice film promoting Charles Leadbetter's new book "We Think". The book is about collaborative innovation on the net.

From Mr. Leadbetter's site, "Welcome to We-think: mass innovation, not mass production

Blog Entry - Thu, 2007-06-21 09:54 by jim wilde

Not Buying It - freegans

From the NY Times, "Not Buying It".

Blog Entry - Thu, 2006-11-16 08:10 by jim wilde

Big consumer trends

From Wharton, "Unilever';s Michael Polk: It';s All about Dislocating Ideas "

Blog Entry - Thu, 2006-10-12 08:42 by jim wilde

Corporations As Complex Adaptive Systems?

Grant McCracken, This Blog Sits at the Intersection of Anthropology and Economics, has an interesting post, "Remodelling the corporation" that fits with the cluetrain, 1999 "markets are

Blog Entry - Wed, 2006-10-04 10:01 by jim wilde

E-comm and Social Network Sites

Creating Social Network Sites and Community Driven ones for E-comm.

Blog Entry - Tue, 2006-10-03 10:13 by jim wilde

Broken Business Models

Forbes has several articles on the many changes that are disrupting business models. I posted on this subject last year, Why Do Good Companies Fail?

Blog Entry - Mon, 2006-09-25 10:51 by jim wilde

Knowledge Sharing - Cast a wide net

Knowledge Sharing - Cast a wide net.

As a business professional, you know that now, more than ever, knowledge sharing is becoming a crucial aspect of the business process.

Blog Entry - Fri, 2006-07-21 10:34 by jim wilde

Whatever business you're in these new search engines will have a profound effect on how people find you on the net. We all know, findability, like location in retail, is what it's all about . From read/write web, "Search 2.0 vs Traditional Search
Search 2.0 (S-2.0):

Blog Entry - Thu, 2006-06-01 10:22 by jim wilde

Enterpise Web 2.0 Scenario

From Early Stage VC, Peter Rip post about, "So What Does Web 2.0 in the Enterprise Look Lik

Blog Entry - Wed, 2006-05-31 11:08 by jim wilde

Delivering new business value with social software

Mr.

Misc. 2

Most Emailed

One

Scenario 1. An internal customer has come to you with a problem. Her team is consistently missing deadlines because of poor communication. E-mails frequently go unread for days, members do not respond to questions in a timely fashion and too many meetings are required to get everybody back on track. Read more about Web 2.0 and Social networking behind the firewall...

Two

Scenario 2. You are losing business. Customers are defecting to competitors. Your web site is like a museum - look but do not touch and customer experience is non-existent. Your information is outdated, hard to find and reflects poorly on your brand. There is a significant cognitive difference between browsing, shopping, comparing, choosing and buying.
Redesign your site - join the social web.

Three

Scenario 3. You have problems - gaps - that your business strategy and IT applications fail to address. Your employees, customers, and stakeholders want to get work done. You need to innovate and help people find solutions.
There is no easy way to capture, share, and track important yet informal information. The kind of information that is not organized or reused - it should be - but tends to get lost. The kind that helps you make better decisions, improve work flows, and customer support. Read more....