social media tools
Cisco System has figured out how to improve business prosesses and productivity using social media tools. Thier CIO, Rebecca Jacoby has led the charge. "...
"Feds Launch Social Media Group -- In December 2008, the members of the Federal Web Managers Council presented a white paper to the Obama transition team addressing perceived and real barriers as well as opportunities for government entities to engage in a social media environment.
Understanding online communities, social media, social media tools, and social commerce are important to your business, and you need to spend some quality time using them to really get what they're all about. The power of user-driven tools lies in the using.
Keep in mind that this idea, "first principal of social web apps", applies mostly to external social web applications and not so much to internal ones. Internal social networking applications and community software are driven by business development requirements, which are generally more rigid than those found on the open net.
From an article in Computer World...
The U.S. military should embrace user-driven Web services such as wikis, video-sharing sites and social networking sites as its focus grows to include providing more security and reconstruction help, a defense analyst recommended today.
In the workplace, leveraging information in new ways improves decision making, customer service, and how people get work done. Business managers, team leaders, and customer facing employees will be amazed with the power and flexibility of social networking software.
Christopher Carfi, The Social Customer Manifesto, has pulled together ten good reasons why business development managers should consider using social network solutions and community software solutions. I've snagged the bullets but go a head and read his full post.