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Empathetic Customer Service vs Sucky Customer Service

Of course, even if Dell was active in the blogosphere, who's to say that they would not follow The Pathology of Business Bullshit.

Empathetic Customer Service 

Life is customer service Jeff Jarvis, Buzz Machine has a post on Craig Newmark (Craigslist) that gets to the heart of why customer service sucks in most organizations.

 

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Corporate Re-connect

Dan Gillmor has a short remark about Corporate Heads In the Sand based on Tom Friedman's story in the NYT, "C.E.O's MIA, "...in today's flatter world, many key U.S. companies now make most of their profits abroad and can increasingly recruit the best talent in the world today without ever hiring another American."

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