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Website Development - Web 2.0 - Social Software

Social Networking Software, Social Media, Web 2.0 & Enterprise 2.0

This is a collection of enterprise 2.0, web 2.0, social media, communities, and social networking software links. It is intended to educate curious minds because there is much more to implementing this stuff than just software. For business ideas and tips, read our blogs, use the search ,or tags to learn more about the challenges.

Empathetic Customer Service vs Sucky Customer Service

Submitted by admin on Fri, 07/29/2005 - 11:41

Of course, even if Dell was active in the blogosphere, who's to say that they would not follow The Pathology of Business Bullshit.

Empathetic Customer Service 

Life is customer service Jeff Jarvis, Buzz Machine has a post on Craig Newmark (Craigslist) that gets to the heart of why customer service sucks in most organizations.

 

Social Media

Corporate Re-connect

Submitted by admin on Wed, 05/25/2005 - 12:47

Dan Gillmor has a short remark about Corporate Heads In the Sand based on Tom Friedman's story in the NYT, "C.E.O's MIA, "...in today's flatter world, many key U.S. companies now make most of their profits abroad and can increasingly recruit the best talent in the world today without ever hiring another American."