community software applications

CRM and Social Networking

Business managers need to take notice of the social web. With social software applications - social networking and community solutions combined with CRM, managers and employees can improve customer support and value while improving productivity.

Snagged this article and images from Selvas Cano, "Online Communities / Social Networking and CRM

Connect + Develop, podcast

Business development ideas - connect + develop equals VALUE for any size organization, business, or institution. Are You Reaping the Benefits of Web 2.0 - social networks - community software - participation - connecting? Web 2.0 (also referred to as Enterprise 2.0) is reshaping the way businesses of all sizes must operate in order to succeed in a rapidly changing marketplace. Trends like this one are changing customer expectations, buying behaviors, the way products/services are developed, and the pace at which companies must make decisions and even shift directions.

"The First Principle of Social Web Apps"

Keep in mind that this idea, "first principal of social web apps", applies mostly to external social web applications and not so much to internal ones. Internal social networking applications and community software are driven by business development requirements, which are generally more rigid than those found on the open net.

"U.S. military needs wikis, video sharing, defense expert says"

From an article in Computer World...

U.S. military needs wikis, video sharing, defense expert says

The U.S. military should embrace user-driven Web services such as wikis, video-sharing sites and social networking sites as its focus grows to include providing more security and reconstruction help, a defense analyst recommended today.

Community software and better tacit interactions

I received an email from McKinsey, "Ten trends to watch in 2006". One of those trends is about the economics of knowledge. We help organizations use Drupal to create community software applications for employees, customers, suppliers, etc. What I find fascinating about all this community talk is that it all started in the open source software communities where it continues to flourish.

Social Networkers Want To Shop

From USA Today... "Survey: Social-network sites could also lure shoppers"

The networking sites "provide some of the most powerful word-of-mouth-marketing opportunities there have ever been," says Nancy Costopulos, chief marketing officer at the American Marketing Association. "It's past the fad zone and into the reality zone."

Creative Collaboration - "We-think"

There's a new online book from Charles Leadbeater about creative collaboration.  I snagged a couple of paragraphs from his site/blog because it jibes with what we've been yaking about, less eloquently, here, here, and here for the last three plus years. "People want to be players not just spectators, part of the action, not on the sidelines. "

Purpose Driven Social Network Software

Christopher Carfi, The Social Customer Manifesto, has pulled together ten good reasons why business development managers should consider using social network solutions and community software solutions. I've snagged the bullets but go a head and read his full post.