Social Media Tools

Improving customer services with social networking software.

jim wilde — Mon, 17 Mar 2008 12:05:22 +0000

Customer facing employees using social networking software are improving customer services.

Employees are able to collaborate and share what they know with other employees and learn what they don't know about customers. To go further, these social applications can be opened up so parts of the them (idea management) can help customers provide feedback, make reviews, or share ideas on how to improve products and services. This works. Take a look at Amazon.

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collaborative software

rich learning environments

Keeping up with rapidly changing times.

jim wilde — Sun, 09 Mar 2008 13:07:34 +0000

Applying open source ideas to business.

The open-source software movement developed because people had an "itch to scratch". One that "off-the-shelf" software did not support or was too costly to use. In the open source community people want to contribute, learn and share their knowledge and experience. They want to participate in a rich learning environment. They want to be able to get their work done and make a difference. We know from experience that these ideas work in a business environment.

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open source

business

internal communications

contributing

filtering ideas

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social informatin management

How Social Media and Web 2.0 Work In Business

jim wilde — Wed, 20 Feb 2008 22:35:38 +0000

Web 2.0, social software has to be used to be fully appreciated.

The following three posts have a wealth of information, ideas and tips for business managers and CIO's about social media, web 2.0, social networking, and online communities. The fact is, this stuff, social software has to be used to be fully appreciated. It takes time to grasp its power and usefulness. Workplace social software and communities need to be understood from both, a regular user view point and from an administrator (control) view point. You bet, this is work.

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Mobile Social Networking and Communities Growing

jim wilde — Tue, 12 Feb 2008 14:59:48 +0000

Think foursquares.

Wow - Check out this article, "Mobile Social Networking Revenues Could Reach Us$52 Billion by 2012", from Cellular News.

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business opportunities

productivity

mobile social networking

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Social Applications Will Thrive In A Recession

jim wilde — Mon, 11 Feb 2008 20:26:51 +0000

"...social applications are about consideration, not awareness. Blogs, word of mouth, social networks... they're about people connecting with other people."

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Is Your Corporate IT Age Showing?

jim wilde — Mon, 28 Jan 2008 20:35:51 +0000

How innovations like social networks, RSS, microblogs, wikis and mashups will translate into enterprise profits.

From CW, "Are You Obsolete? How to stay relevant in the world of Web 2.0, Wii and other wonders. According to a growing chorus of IT leaders, consultants and bloggers, IT needs to shift into a new role. It should continue its traditional responsibilities, such as governance, security and control of costs and return on investment.

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social network technology

What is "social networking technology"?

jim wilde — Fri, 25 Jan 2008 14:57:28 +0000

Defining social networking technology.

Danah Boyd, apophenia, has taken up the discussion on defining social networking technology. Be sure to check out the comments.

"let's define our terms: what is a "social networking technology"?" by danah boyd.

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community

relationships

definition

strangers

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Harnessing Innovation Using "The Global Brain".

jim wilde — Fri, 07 Dec 2007 15:38:59 +0000

Companies are reaching beyond their R&D labs to tap individuals and organizations outside their corporate boundaries.

Here's a how-to book on using the wisdom of crowds or "the global brain" to harness creativity and innovation. I haven't read it but the amount of academic research has florished the last two yeas so this new book probably has some new ideas for business development managers.

"Want to Create Innovative Products? Tap into the 'Global Brain'" [reg req]

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wisdom of crowds

imagination

talent

orchestrating resources

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corporate social network solutions

Social Networking for Business

jim wilde — Wed, 21 Nov 2007 11:32:58 +0000

There are clear signs that momentum is building for an enterprise implementation of social networks as tools to improve internal communication and to deepen customer relationships. Managers might consider Drupal for the job.

"The growing number of companies offering private-label social network solutions, as well as IBM's recent entry into the field with its Lotus Connections social software platform for business, is a sure sign of increased demand. Other companies, like LinkedIn and Ryze, have social networking at the core of product offerings that generate revenue by bringing offline business networking practices into the online world. And corporations are continuing to incorporate advertising on affinity networks in their campaigns to reach highly targeted audiences with measurable response rates.

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collaboration

knowledge management

internal communications

productivity

expertise locator

staff finder

social commerce

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social networking solutions

Corporate Blogging

jim wilde — Fri, 16 Nov 2007 13:50:39 +0000

Blogs - Drupal social networking applications and community software solutions - are moving from the social realm to the corporate world.

But companies aren't replicating the free-flowing exchange that has been a hallmark of the broader blogosphere. Rather, companies are trying to harness that freedom and conform it to business needs, with forward-thinking companies using strategic planning and formal policies to shape the use of blogs and other Web 2.0 tools to drive more communication and collaboration among workers.

Bringing on the blogs

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blogging

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exclusive social networks

Exclusive social networks

jim wilde — Wed, 24 Oct 2007 18:29:58 +0000

There's less to Facebook and other social networks than meets the eye.

"A NEW fad is sweeping across Silicon Valley, causing excitement, confusion and hyperbole not seen since the dotcom bubble. It began in May, when Mark Zuckerberg, ten days after turning 23, took the stage in a San Francisco warehouse and announced that he was opening up Facebook to outside programmers. Anyone can now build little programs, or - widgets, into the network. To illustrate his idea, Mr Zuckerberg projected onto the wall behind him a social graphic pattern of nodes representing Facebook users and the links among them.

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privacy

facebook

private social networks

firewall

abuse

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corporate social networks

Internal email spam and abuse

jim wilde — Thu, 18 Oct 2007 12:30:17 +0000

...misuse of e-mail is rampant, particularly via ass-cover and distrust-generating cc and bc functions.

Nice, this is one of the reasons, internal email spam, why organizations are starting to use social software applications. "e-mail of the species deadlier than the mail?" - from confused in calcutta.

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employees

communications

knowledge

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Social networking and open platforms

jim wilde — Wed, 17 Oct 2007 14:12:00 +0000

We believe the ability to communicate and collaborate with people both inside and outside the company is a key business differentiator. We use Drupal to make web apps that connect people.

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