community software applications

Social shopping sites ringing up sales

jim wilde — Mon, 07 Apr 2008 14:39:34 +0000

With social shopping sites, product blogs and online ratings and reviews consumers have the means to communicate their opinions about products and companies to tens of thousands of other consumers like themselves at a critical point in the sales cycle - the beginning.

Amazon figured out social shopping and e-comm - social e-commerce - a long time ago. They made it easy for consumers (aka prosumers) to make recommendations, write reviews and then share the information with other users. Although, I am not surprised that these ideas failed to catch on with most businesses. Interestingly, most businesses today are missing out on web 2.0 too.

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Web 2.0 and customer support

jim wilde — Thu, 03 Apr 2008 12:57:09 +0000

Have you ever landed on a web site that was like a museum - look but don't touch?

You know, the static ones with old information. Or one where you couldn't find the information you wanted? The kind where the customers needs were an after thought. I dread those. You see them all over the web. From small business sites to medium ones and even large company sites. They all suck.

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interactive web sites

social commerce

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Collaborative innovation

jim wilde — Wed, 02 Apr 2008 15:05:45 +0000

Ideas take life when they are shared. That is why the web is such a potent platform for creativity and innovation.

Here's a nice film promoting Charles Leadbetter's new book "We Think". The book is about collaborative innovation on the net.

From Mr. Leadbetter's site, "Welcome to We-think: mass innovation, not mass production

WeThink explores how the web is changing our world, creating a culture in which more people than ever can participate, share and collaborate, ideas and information.

Ideas take life when they are shared. That is why the web is such a potent platform for creativity and innovation.

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Improving customer services with social networking software.

jim wilde — Mon, 17 Mar 2008 12:05:22 +0000

Customer facing employees using social networking software are improving customer services.

Employees are able to collaborate and share what they know with other employees and learn what they don't know about customers. To go further, these social applications can be opened up so parts of the them (idea management) can help customers provide feedback, make reviews, or share ideas on how to improve products and services. This works. Take a look at Amazon.

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collaborative software

rich learning environments

Keeping up with rapidly changing times.

jim wilde — Sun, 09 Mar 2008 13:07:34 +0000

Applying open source ideas to business.

The open-source software movement developed because people had an "itch to scratch". One that "off-the-shelf" software did not support or was too costly to use. In the open source community people want to contribute, learn and share their knowledge and experience. They want to participate in a rich learning environment. They want to be able to get their work done and make a difference. We know from experience that these ideas work in a business environment.

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open source

business

internal communications

contributing

filtering ideas

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private social network applications

Social Networks, Communities, & Rich Learning Environments

jim wilde — Tue, 04 Mar 2008 15:46:28 +0000

How to create a rich online learning environment.

The following two posts are about advertising and new business models. My interests in them is about how we learn new things, share ideas, social information management (SIM) and flow in a workplace social network or community. In other words, how do we create a rich learning environment? One that helps employees and stakeholders sort through the clutter?

Note: I'm grateful for smart people like Mr. Hagel and Ms. Dyson. They help me clarify ideas that I simply don't have the time or skill to write about.

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sponsorship fee

diminishing-returns efficient

SIM

choke-points

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community software management

social informatin management

How Social Media and Web 2.0 Work In Business

jim wilde — Wed, 20 Feb 2008 22:35:38 +0000

Web 2.0, social software has to be used to be fully appreciated.

The following three posts have a wealth of information, ideas and tips for business managers and CIO's about social media, web 2.0, social networking, and online communities. The fact is, this stuff, social software has to be used to be fully appreciated. It takes time to grasp its power and usefulness. Workplace social software and communities need to be understood from both, a regular user view point and from an administrator (control) view point. You bet, this is work.

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Marketing 1.0 to 2.0 considerations

jim wilde — Wed, 13 Feb 2008 15:09:38 +0000

Can brands cope with consumer participation?

I'm trying to find a theme that connects the following posts. One theme might be on the transition from marketing 1.0 to marketing 2.0? Hint! Hint! Take the time to read the comments on them - they are fantastic.

" Is Marketing A Discipline In Crisis?" by Tom Guarriello, thetruetalk blog. These are Tom's thoughts about goog "having serious difficulty figuring out a workable ad model for social networking sites", and his first day at the BRITE Conference.

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Mobile Social Networking and Communities Growing

jim wilde — Tue, 12 Feb 2008 14:59:48 +0000

Think foursquares.

Wow - Check out this article, "Mobile Social Networking Revenues Could Reach Us$52 Billion by 2012", from Cellular News.

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business opportunities

productivity

mobile social networking

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Social Applications Will Thrive In A Recession

jim wilde — Mon, 11 Feb 2008 20:26:51 +0000

"...social applications are about consideration, not awareness. Blogs, word of mouth, social networks... they're about people connecting with other people."

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community software management

Community Software Solutions

jim wilde — Fri, 21 Dec 2007 12:38:16 +0000

Understanding online communities, social media, social media tools, and social commerce are important to your business, and you need to spend some quality time using them to really get what they're all about. The power of user-driven tools lies in the using.

Social Media:

Open Source CMS

social information management

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sharing

open innovation

communities

orchestrating resources

What do we call personal information management when it moves into shared online spaces?

jim wilde — Fri, 14 Dec 2007 18:43:03 +0000

The net is getting smarter... Things change fast these days... Knowledge, deep smarts, information, data are everywhere... So, people who have the ability, all of us, to imagine and connect dots will thrive.

Not so fast. I often times get caught up in what I know about social networking and information management - the curse of knowledge. I assume that most people are familiar with the ideas of social information management. They aren't.

Anyway, I came across a blog post (from the blogroll - an rss agregator), by Jon Udell, "Social Information Management".

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sharing

collaboration

connecting

personal information management

udell

shared spaces

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Open Source CMS

Younger Generations Use Technology Differently

jim wilde — Tue, 27 Nov 2007 20:38:28 +0000

Not only do younger generations perceive technology differently from their elders, but they use it differently, too.

Younger generations [future customers and employees] rarely notice the technology in the devices they use. Baby boomers raised in the 1960s only saw the programming and didn't think much, if at all, about the technology and infrastructure that brought them Bonanza, The Ed Sullivan Show and Laugh-In.
Not only do younger generations perceive technology differently from their elders, including the CIOs and other executives who manage IT organizations and corporations, but they use it differently, too.

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corporate social network solutions

Open Source CMS

Social Networking for Business

jim wilde — Wed, 21 Nov 2007 11:32:58 +0000

There are clear signs that momentum is building for an enterprise implementation of social networks as tools to improve internal communication and to deepen customer relationships. Managers might consider Drupal for the job.

"The growing number of companies offering private-label social network solutions, as well as IBM's recent entry into the field with its Lotus Connections social software platform for business, is a sure sign of increased demand. Other companies, like LinkedIn and Ryze, have social networking at the core of product offerings that generate revenue by bringing offline business networking practices into the online world. And corporations are continuing to incorporate advertising on affinity networks in their campaigns to reach highly targeted audiences with measurable response rates.

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collaboration

knowledge management

internal communications

productivity

expertise locator

staff finder

social commerce

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Social Media Tools