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Web 2.0 and customer support

You know, the static ones with old information. Or one where you couldn't find the information you wanted? The kind where the customers needs were an after thought. I dread those. You see them all over the web. From small business sites to medium ones and even large company sites. They all suck.

community software applications web design website development sharing collaboration social customers customer support people interactive web sites social commerce

Crowdsourcing

"The Rise of Crowdsourcing" -

By Jeff Howe, Wired

"Remember outsourcing? Sending jobs to India and China is so 2003. The new pool of cheap labor: everyday people using their spare cycles to create content, solve problems, even do corporate R & D."

Social Media Tools drupal website application development web design website development wisdom of crowds connecting communities people corporate social networks crowdsourcing longtail cost barriers amateurs

Web 2.0 = people

For the last several months I've been busy implementing social web applications in organizations. The tools we use are based almost exclusively on open source software. Funny, right now on cnbc, the "Hot Topic" is about web 2.0 and social networks. Everyone it seems is defining web 2.0 and social networks.

One of our mantra's is about...

Social Media Tools drupal website application development web design website development Open Source CMS sharing connecting people orchestrating resources corporate social networks contributing mutual benefit

Chris Anderson (the longtail) interview about his upcoming book

Inside organizations, we have the longtail of ideas and information that needs to be connected to people, places, and things. The longtail, or maybe the edge, is where some of the best ideas originate to improve performance.  I haven't read a book in some time but Chris's new book about the longtail will certainly be one that motivates me enough to buy it and read it.

Social Media Tools drupal website application development Open Source CMS sharing enterprise mashups employees xml connecting marketing imagination marketing practices people brands performance the long tail targeting niches

Doorways to Innovation

Free business development ideas on innovation and open collaboration. We strongly believe greats ideas are everywhere - even outside the company walls. Both, innovation and open collaboration, are great processes that demand a framework, say, a social network system or a community application approach.

Social Media Tools Open Source CMS Business Development Ideas sharing open innovation enterprise mashups xml connecting privacy walled gardens innovation resources people borderless world knowledge ideas are everywhere IBM

Advancing Insights - Keeping an Eye on Distant Events

Web 2.0 and Service Oriented Architectures (SOA)

Integrating Open Source - Web 2.0 - Applications For Business

Great piece about today's software development process and some of the cool web 2.0 applications.. These applications, such as social networking, community software, ajax, predications markets - use application programming interfaces (API's) so they can exchange data back and forth. This is becoming the year of the open application program interface - API or the Hook.

drupal website application development community software applications web design website development Open Source CMS Business Development Ideas sharing enterprise mashups mashups xml connecting business communities people organizations open apli's hooks open source software free software web-based services
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