In the workplace, leveraging information in new ways improves decision making, customer service, and how people get work done. Business managers, team leaders, and customer facing employees will be amazed with the power and flexibility of social networking software.
There's a new online book from Charles Leadbeater about creative collaboration. I snagged a couple of paragraphs from his site/blog because it jibes with what we've been yaking about, less eloquently, here, here, and here for the last three plus years. "People want to be players not just spectators, part of the action, not on the sidelines. "
One of the most thoughtful bloggers, Dave Pollard, on knowledge managemt (km) and adaptive learning has an interesting post. Here's an abbreviated version but do check out his full post. FWIW Dave's blog is loaded with great stuff on KM, so don't stop with he latest post.
This is a great endorsement from IBM on using open source collaborative tools to implement collaborative sites. We've been using them all, successfully, for the last few years to create social networks within organizations. I love it! For a small, niche consulting firm, Advancing Insights, IBM's endorsement validates what we've known and what we've been telling clients all along. "...the tools are powerful, they scale, and work better than vendor products costing tens of thousands of dollars".
Most social network platforms we set-up and run are for business organizations. Organizations that want to connect people, ideas and information - mashups - so they can improve decision making and performance amongst employees, customers, suppliers, etc. But some of the ideas Mr. Young writes about, scaling self-expression, reach of distribution, and decentralizing the ecosystem apply to what we enable inside businesses.
I've gathered together a few posts about enterprise social networking software applications.
Posted by Dion Hinchcliffe - ZDNET
"The 12 Different Ways for Companies to Innovate" from MIT Sloan by Mohanbir Sawhney, Robert C. Wolcott and Inigo Arroniz.
The connect and develop innovation model is one we whole-heartedly embrace since it blends ideas from inside and outside of the organization. We call them mashups. We've been helping business managers and team members establish those models for the last four years using what we learned working with open source software communities and using website services..
Open source, like the blogosphere, is a grassroots (bottom up) movement. Try not to let the grassroots lull you into believing that it is about one or two people with an idea or cause. Today's grassroots ideas on the net become viral in days, scaling in volunteers (Seth, will you help us) to what would make any organization or marketeer cry for mercy or celebrate in the streets. But, that's not happening in most business organizations. Too bad.