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The Consumer Centric Organization

Grant McCracken has an interesting post, "

admin Thu, 06/01/2006 - 14:55
Enterprise Blogging for Cooperative Strategies

In Seth's post The magic word, I think the confusion he talks about is pervas

admin Thu, 07/28/2005 - 10:37
Will some companies never learn?

An interesting post " Brandshift " on, Corante, by John Winsor. It is about Audible.com and customer service. This is a situation where the left hand does not know what the right is doing.

admin Thu, 03/03/2005 - 12:00
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