This is great... " While many social media tools are free, knowing how to use them takes experience and perspective. " Sez B.L. Ochman. She has a great post on Adage, "Six Reasons Companies Are Still Scared of Social Media". Check it out if you have second thoughts about social media.
"Computer Economics recently conducted a survey of visitors to its website regarding the perceived advantages in the use of open source software. Although not a scientific sample, the results are nevertheless startling."