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CRM and Social Networking

Business managers need to take notice of the social web. With social software applications - social networking and community solutions combined with CRM, managers and employees can improve customer support and value while improving productivity.

Snagged this article and images from Selvas Cano, "Online Communities / Social Networking and CRM

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Community software and better tacit interactions

I received an email from McKinsey, "Ten trends to watch in 2006". One of those trends is about the economics of knowledge. We help organizations use Drupal to create community software applications for employees, customers, suppliers, etc. What I find fascinating about all this community talk is that it all started in the open source software communities where it continues to flourish.

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Web 2.0 in the Enterprise

From O'Reilly Media, "Web 2.0, Principals and Practices " is an exceprt of their latest on web 2.0 and how it applies to the enterprise.

"Web 2.0 is a set of economic, social, and technology trends that collectively form the basis for the next generation of the lnternet - a more mature, distinctive medium characterized by user participation, openness, and network effects.

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What Makes an Online Community Tick?

What makes an online community work? We know software is only part of the solution. But, with any social software application, you need to understand: Collaboration - Participation - Information Flows, how people get work done, and relationships. The application must balance form and function - user experience - to be effective. Those items are critically important to implementing a successful community. We initially learned about them from working in open source software (OSS) communities as we implement social applications for customers.

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Make better strategy decisons

According to a new survey,"stop making plans; start making decisions"by management consulting firm Marakon Associates, and the Economist Intelligence Unit (EIU), companies following the traditional planning model - which is annual and focused on individual business units - make an average of only 2.5 major strategic decisions (those with the potential to increase annual company profits by 10% or more) a year.

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What's keeping you up at night?

As with many of my posts, this one will bounce around, but the general idea is that ideas are everywhere and that communications should flow up and down and in and out  and out and in as oppsed to them flowing down from the top and spewed out by marketing and pr.

Social Media Tools drupal website application development Open Source CMS connectedness enterprise mashups ideas imagination talent people flat world organizations flow ideas are everywhere sleep
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