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The Business of Social Software - Social Networks - Twitter - Blogging admin Wed, 07/15/2009 - 09:57
New National CIO and Open Source Software admin Mon, 03/09/2009 - 08:22
Tools For Crowdsourcing, Consumer Recommendations and Predictions

"The best recommendation tools perform a balancing act: They connect to consu

admin Mon, 01/12/2009 - 04:52
Customer Defection - Disengaged Workforce, Employees - Clueless Management

I've strung together three posts that sum the dysfunctions of many organizati

admin Wed, 08/24/2005 - 05:38
Changing Times

Escapable Logic blog, Britt Blaser's post, The Packets Kept Flowing, "...so why the breathless amazement? The Economist's cover story last week broke the news that the Internet is now officially the vehicle for customer decision making:" "Media choice has exploded, and consumers select what they want from a far greater variety of sources–especially with a few clicks of a computer mouse. Thanks to the Internet, the consumer is finally seizing power."

admin Sun, 04/10/2005 - 12:11
Trying to make sense of blogs

As a sole proprietor of a fledgling business, I am always looking for new ways for clients to use our services. Of course, I try to read as much as possible in the blogsphere on new sales approaches and permission marketing to improve my chances of making this business fly.

admin Sun, 03/06/2005 - 12:04
Will some companies never learn?

An interesting post " Brandshift " on, Corante, by John Winsor. It is about Audible.com and customer service. This is a situation where the left hand does not know what the right is doing.

admin Thu, 03/03/2005 - 12:00
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