Skip to main content
The Business of Social Software - Social Networks - Twitter - Blogging admin Wed, 07/15/2009 - 09:57
New National CIO and Open Source Software admin Mon, 03/09/2009 - 08:22
Tools For Crowdsourcing, Consumer Recommendations and Predictions

"The best recommendation tools perform a balancing act: They connect to consu

admin Mon, 01/12/2009 - 04:52
Customer Defection - Disengaged Workforce, Employees - Clueless Management

I've strung together three posts that sum the dysfunctions of many organizati

admin Wed, 08/24/2005 - 05:38
Changing Times

Escapable Logic blog, Britt Blaser's post, The Packets Kept Flowing, "...so why the breathless amazement? The Economist's cover story last week broke the news that the Internet is now officially the vehicle for customer decision making:" "Media choice has exploded, and consumers select what they want from a far greater variety of sources–especially with a few clicks of a computer mouse. Thanks to the Internet, the consumer is finally seizing power."

admin Sun, 04/10/2005 - 12:11
Will some companies never learn?

An interesting post " Brandshift " on, Corante, by John Winsor. It is about Audible.com and customer service. This is a situation where the left hand does not know what the right is doing.

admin Thu, 03/03/2005 - 12:00
Subscribe to social software