Understanding online communities, social media, social media tools, and social commerce are important to your business, and you need to spend some quality time using them to really get what they're all about. The power of user-driven tools lies in the using.

But companies aren't replicating the free-flowing exchange that has been a ha

1. Better Customer Relationships,

" Akanksha Goel, newly appointed Editor-in-Chief of Stuff Singapore

Nice, this is one of the reasons, internal email spam, why organizations are

This idea has been around for some time.

With business social networking software - managers and employees now have a